Privacy Policy

1. Information We Collect

We may collect your name, email address, phone number, service address, booking details, payment status, and information submitted through customer or professional onboarding forms.

2. How We Use Information

We use your information to process bookings, verify phone numbers, send service updates, manage payments, review professional applications, and provide customer support.

3. Payments

Payments are processed through Stripe. SoHo Cleaning Group does not store full credit card numbers or sensitive card details on our servers.

4. SMS Communications

When you provide your mobile phone number and explicitly opt in to SMS communications, SoHo Cleaning Group may send you transactional and service-related text messages. These messages may include phone verification, booking confirmations, booking status updates, cleaning professional assignment notifications, payment authorization and payment status updates, cancellation notices, and other communications related to services you have requested. Message frequency varies based on your booking activity. Message and data rates may apply. Reply STOP to opt out of SMS messages at any time or HELP for help. Consent to receive SMS messages is not a condition of purchase.

5. Professional Documents

Professional applicants may upload identification documents for verification. These documents are used only for review and onboarding purposes.

6. Data Sharing

We do not sell or rent your personal information. We may disclose personal information to service providers solely as necessary to operate our business and provide services you request, such as payment processing, communications, hosting, and other operational services. Mobile phone numbers, SMS opt-in data, and messaging consent will not be shared, sold, rented, or provided to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are used only for the messaging program for which you provided consent and will not be transferred to another business for its own marketing or promotional use.

7. Data Security

We take reasonable steps to protect submitted information. However, no online system can be guaranteed to be completely secure.

8. Contact

For privacy-related questions, please contact SoHo Cleaning Group using the contact details provided on our website.

Last updated: 2026

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