Refund Policy
Refund Policy
1. Payment and Booking Confirmation
Payments are processed securely through Stripe. Once payment is completed, your booking request is submitted to SoHo Cleaning Group for scheduling and review.
2. Cancellations
Customers should request cancellations as early as possible. Cancellation eligibility may depend on how close the request is to the scheduled service time.
3. Refund Eligibility
Refunds may be considered if a service cannot be fulfilled by SoHo Cleaning Group, if a duplicate payment occurs, or if cancellation is approved before service preparation has begun.
4. Non-Refundable Situations
Refunds may not be available for missed appointments, inability to access the property, inaccurate booking details, same-day cancellations, or services already completed.
5. Processing Time
Approved refunds will be processed back to the original payment method. Processing times may vary depending on Stripe and the customer’s bank or card provider.
6. Contact
For refund or cancellation requests, please contact SoHo Cleaning Group using the contact details provided on our website.
Last updated: 2026
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